What’s Inside?

In financial services, the traditional phone communication method faces scrutiny, particularly concerning its impact on customer service.

Despite technological advancements, numerous financial services operations wrestle with the constraints of phone-based interactions.

This guide delves into ten reasons why reliance on phone communication not only hampers financial service agility but also significantly impacts the customer service experience, which, in turn, effects staff productivity and, ultimately, the bottom line.

Unpacking specific challenges, from the inconvenience of phone-based processes to security vulnerabilities, we highlight the urgency of modernising financial communication methods and why it is crucial to align these methods with the evolving needs and expectations of the financial sector.