Just as our clients rely on Nivo to transform the way they deliver customer experiences, we also rely on a trusted set of partners to help us deliver the secure, reliable service you know and trust.

This page outlines the key sub-processors Nivo uses, detailing who they are, where they’re based, and what role they play in supporting our platform.

In the course of providing our services, some of your data may be stored or processed by these sub-processors. 

 

Existing Sub-processors

 

Name of Processor Location Type of data processed Derogation for international transfer Supplier Website
AWS Inc EU Customer Data N/A https://aws.amazon.com/
Twilio Inc USA SMS message data and mobile phone numbers of End Users Standard contractual clauses + due diligence https://www.twilio.com/en-us
Lunaweb GmbH EU HEIC image files sent for conversion N/A https://www.lunaweb.de/
OpenAI, L.L.C USA LLM used for AI products Standard contractual clauses + due diligence https://openai.com/
Anthropic Ireland Ltd EU LLM used for AI products N/A https://www.anthropic.com/
Celonis Inc (USA) EU Make.com - No Code workflow platform N/A https://www.celonis.com/
Artifex Software, Inc USA PDF Processing  Standard contractual clauses + due diligence https://artifex.com/

 

Google Cloud UK Limited

 

 UK Gemini LLM used for AI Products N/A https://cloud.google.com/
DocuSign International (EMEA) Limited EU Docusign used for HMLR Esign N/A https://www.docusign.com/en-gb

 

Processors of Nivo Data

 

Name of Processor Location Type of data processed Derogation for international transfer Supplier Website
Onfido EU Images, videos and data from identity reports N/A https://onfido.com/
IDVerse UK Images, videos and data from identity reports N/A https://idverse.com/
TrueLayer UK/EEA Bank transactional data and End User authentication data for use of the Open Banking Account Information Service N/A https://truelayer.com/

 

For additional information regarding Nivo's data and privacy policy, please click here.  If you have additional queries about our use of your data please contact us by emailing us on DPO@Nivohub.com

Last Updated: 24th April 2025